TRAI Conducting Tests in 7 Major Cities to Assess Call Drops Status

TRAI: To assess whether the quality of service provided by telecom operators has improved or deteriorated, Telecom regulator Telecom Regulatory Authority of India (TRAI) is conducting tests in seven cities, including Delhi and Mumbai. There have been claims by both the government and operators that there is an improvement on the call drop front.

Drive tests in seven cities across the country started on December 21 and it is expected to end tomorrow i.e. January 8 as confirmed by a TRAI official familiar with the matter. The cities are Delhi, Mumbai, Surat, Kolkata, Pune, Bhubaneswar and Indore.

Trai Conducting Tests in 7 Major Cities to Assess Call Drops Status:

Trai Conducting Tests in 7 Major Cities to Assess Call Drops Status
Trai Conducting Tests in 7 Major Cities to Assess Call Drops Status

On October 16, Telecom regulator TRAI made it compulsory to compensate consumers from January 1, 2016, if they face a call drop problem. However, the maximum compensation was capped at Rs 3 in a day to a consumer for only three call drops

Telecom Minister Ravi Shankar Prasad said, “The call drop problem is improving and operators are putting up more tower sites. The minister, last month, said a total of 29,000 new telecom towers were installed by private telecom operators across the country after government took strong exception to the problem of call drops.”

There have been several measures taken by Telecom operators to rein in call drops. Meanwhile, Trai today informed the Delhi High Court that “lack of investment” by telecom operators in network infrastructure, like mobile towers, appears to be the primary reason behind the “pervasive problem” of call drops across the country.

In an affidavit placed before the court, the regulator said telecom majors, including Vodafone, Bharti Airtel, and Reliance, “have failed to keep the investments commensurate with the pace of increase in usage and the growth in number of subscribers being added by them”.

The Authority has conducted a complete detailed analysis of the call data and call drops data based on the data of operators. Earlier Telecom regulatory Authority of India (Trai) has disapproved claims made by mobile operators regarding the financial impact of call drop compensation notification.

Due to the non-optimization of networks, there has been frequent call drops and deterioration in the overall quality of service apart from other constraints. However, the service providers are still not clear on the compensation part to consumers, whether to provide by offering extra talk-time or by some other means.

Trai had done both detailed diagnostic and technical studies on call drops. The regulator had carried out special independent drive tests in Mumbai and Delhi last year in the month of June and July and it was found that the network quality was below standard.

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